Returns & Refunds Policy

Welcome to Leats Food Corporation.

These Terms and Conditions govern your use of our mobile application / website and the services provided by us. By accessing or using our services, you agree to be bound by these Terms and Conditions.

1. About Our Service

Leats Food Corporation is an online platform that sells fresh meat products (such as Chicken, Mutton, Fish) and masala/spice products through online ordering.

All orders are accepted only through our app/website.

2. Order Policy

All orders are subject to product availability.

We reserve the right to accept or reject any order at our discretion.

If a product is out of stock, the order may be cancelled or a substitute may be suggested.

3. Pricing and Payment

All prices are displayed in Indian Rupees (INR).

Prices may change without prior notice.

Accepted payment methods include:

UPI

Debit Card / Credit Card

Net Banking

Cash on Delivery (if available)

4. Delivery Policy

Delivery is available only in selected locations.

Estimated delivery time may vary depending on:

Traffic

Weather

Technical or operational issues

We are not responsible for delivery failure due to incorrect address or contact details provided by the customer.

5. Cancellation and Refund Policy

Cancellation:

Orders can be cancelled only before dispatch.

Once the order is dispatched, cancellation is not allowed.

Refund:

Refund is applicable only if:

Wrong product delivered

Spoiled or damaged product received

Since we sell fresh meat, no refund for taste, personal preference, or change of mind.

Approved refunds will be processed within 5–7 working days to the original payment method.

6. Quality and Hygiene

All products are handled and packed under hygienic conditions.

Natural variations in color, size, and weight of meat products may occur.

We do not use harmful or illegal substances in our products.

7. Customer Responsibility

Customers must check the products at the time of delivery.

Any complaint must be raised within 24 hours of delivery.

Complaints after this period will not be entertained.

8. Intellectual Property

All content on this app/website including:

Logo

Brand name

Text

Images

Design

are the intellectual property of [Your Brand Name] and may not be copied, reproduced, or used without written permission.

9. Limitation of Liability

Leats Food Corporation shall not be liable for:

Any indirect or incidental damages

Health issues caused due to improper storage or usage by the customer

Delays or failures caused by external factors

10. Legal Jurisdiction

These Terms and Conditions are governed by the laws of India.

Any dispute shall be subject to the jurisdiction of madurai courts only.

11. Tamil Nadu – GST Rate Details for Raw Meat Products (India)

Product Type & GST Rate

Frozen or packaged raw meat (branded/unit pack)

Processed meat products

Frozen / packaged fish & seafood